Choice Home Warranty Review
Choice Home Warranty is an established company that offers affordable home warranty solutions. It provides two primary types of plans and enables you to customize your policy through numerous add-ons. Continue reading this review to learn about its pros and cons and other helpful information.
Affordability is a common reason customers choose this company, with typical plans between $46 and $55 per month, covering most home appliances and systems. You'll pay an $85 service fee for repairs on a covered system when using the service contract, and you can add coverage for items not included in your selected plan.
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- Coverage for HVAC Systems & Home Appliances
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- Flexible: No Home Inspection Required
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Choice Home Warranty Pros and Cons
- Critical appliances and systems covered under the Basic Plan
- Comprehensive plans at affordable monthly prices
- Coverage of up to $3,000 per covered item
- Restricted choice of service technician
- Roof leak coverage limited to $500
- Few add-ons
Pros explained
There are multiple benefits to choosing a Choice Home Warranty plan.
Critical appliances and systems covered under the Basic Plan
The company's Basic Plan covers 14 home appliances and systems, including water heaters and garbage disposals.
Offers comprehensive plans at affordable monthly prices
Aside from its home warranty plans' affordability when compared to competitor pricing, CHW also gives you the option of paying the fees annually or monthly.
$3,000 coverage limit per covered item (with the exception of add-ons)
One highlight of CHW plans is that they come with a $3,000 coverage limit. This amount includes accessing the system, diagnosing the problem, and buying the parts. It also includes repairs or replacements.
Cons explained
In addition to the benefits, you'll also find a few drawbacks to this home warranty provider.
Homeowners can't choose their own service technician
As is fairly common in the industry, Choice Home Warranty restricts your service technician to one of the 15,000 contractors in its network for you.
Leak coverage limited to $500
Roof coverage is typically an add-on, with companies usually placing caps between $400 and $1,000. At $500, Choice’s Basic Plan limited roof leak cap is inline with the industry standard, but on its lower end.
Few add-on coverage options available
While CHW lets you add coverage for certain systems, there are also some exclusions and fewer add-ons than other companies we reviewed. For example, it doesn't provide coverage for central vacuum ductwork, portable sump pumps, pool accessories or fireplaces.
Choice Home Warranty Plans
Choice Home Warranty plans offers two main plans, with varying coverage:
Basic Plan
The Choice Home Warranty Basic Plan covers 14 primary home appliances and systems:
- Heating system
- Electrical system
- Plumbing stoppage
- Water heater
- Plumbing system
- Dishwasher
- Whirlpool bathtub
- Oven/range/stove
- Garbage disposal
- Cooktop
- Ductwork
- Built-in microwave
- Garage door opener
- Ceiling and exhaust fans
Since your Choice Home Warranty Basic Plan will cover these items, you can file a claim if any of these systems breaks or stops working. Choice Home Warranty will send a service provider to fix or replace the item, and you'll only pay the Choice Home Warranty service fee for the parts and labor.
Total Plan
The Choice Home Warranty Total Plan includes everything in the Basic Plan but also provides coverage for additional items:
- Refrigerator
- Air conditioning system
- Clothes washer
- Clothes dryer
You can add these systems to your plan for about an additional $10 per month.
Optional add-ons
To protect additional items or home systems, you must first choose your plan. You can add optional items to either plan, including:
- In-ground pool or spa
- Well pump
- Central vacuum system (basic components)
- Septic system
- Septic tank pumping
- Sump pump
- Second refrigerator
- Stand alone freezer
- Limited roof leakage
The best home warranty companies provide various options, enabling you to customize your plan to suit your unique needs. If you want to fully protect your home, consider the Total Plan with the appropriate add-ons.
Choice Home Warranty pricing
Choice Home Warranty pricing varies by the plan you choose. The Basic Plan starts at $46.67 monthly or $560 annually. Upgrading to the Total Plan starts at $55 monthly or $660 annually.
Of course, adding extra coverage to either plan increases the cost. The actual amounts vary by system type. Choice Home Warranty also charges a $2.50 fee when paying monthly versus annually. Each time you file a claim and receive services, CHW charges a service fee of $85 per home visit.
These prices aren't the cheapest or most expensive, but rather, they fall somewhere in the middle. The average cost of a home warranty is $600 annually, but some companies charge up to $1,425. Instead of only looking at prices, we’d recommend you balance cost with coverage to determine which company and plan are the best for your situation.
Choice Home Warranty Financial Stability
Before making a final decision, you should also research the company's financial stability. Unfortunately, some leading financial rating agencies, including AM Best and S&P Global Ratings, haven't yet reviewed Choice Home Warranty.
Choice Home Warranty generates an annual revenue of approximately $144.3 million. It has handled over 4 million service requests and provides coverage for more than 1 million homes.
Choice Home Warranty Accessibility
Choice Home Warranty provides numerous ways to contact support and offers service contracts in most areas.
Availability
Choice Home warranties are available in every state except Washington. In addition, Home Service Club of California recently partnered with Choice Home Warranty, offering a means for California residents to purchase CHW home warranties through them.
Contact information
Choice Home Warranty's headquarters is in Edison, New Jersey. You can contact Choice Home Warranty sales and customer support through its website or by phone at 800-816-2688, with customer service available 24/7 by phone. To submit or follow up on a claim, call 888-373-7924.
To request a free quote, you can fill out a form on the company's website or call 800-495-6090.
User experience
Choice Home Warranty offers customers multiple contact methods. You can call or fill out a form to contact support. The company also offers a mobile app for iPhones and Android devices. You can use the app to view your current plan, submit a claim, request a quote and renew your contract.
Choice Home Warranty Customer Satisfaction
Choice Home Warranty isn't rated by the Better Business Bureau and 1.04 stars out of 5 based on around 4,690 customer reviews.
The company's negative reviews center around claims that Choice Home Warranty doesn't honor coverage for home appliances and systems included in their plans.
While reading the Choice Home Warranty reviews, we found one current lawsuit that was filed in 2019 that is still pending in Arizona. It states that consumers experienced problems with Choice Home Warranty claims, alleging that Choice Home Warranty didn't cover all repair costs stated in their service contracts.
Choice Home Warranty FAQs
Is Choice Home Warranty a good company?
Choice Home Warranty is an established business that began its operations in 2008. Based on customer ratings, Choice Home Warranty may be a relatively decent company, but the reviews are mixed. Customers like the plans due to the coverage options and affordability but dislike unexpected claim denials.
Consumers are pleased that Choice Home Warranty offers straightforward quotes that are easy to request, and they also appreciate how easy it is to access customer support when needed and the timely response it offers consumers when they report claims or need assistance.
What does Choice Home Warranty cover?
Choice Home Warranty plans cover normal wear and tear of all protected systems. The Basic Plan covers the 14 items listed above, while the Total Plan covers additional items.
You can also select add-ons that provide more comprehensive coverage for your home appliances and systems. These plans don't cover damages caused by the consumer or those caused by lack of proper maintenance.
If you experience a problem with a covered system, you can use the Choice Home Warranty claim filing process to report your issue. A customer service agent will schedule services accordingly.
How does Choice Home Warranty work?
You can purchase a Choice Home Warranty online. When doing so, you will have the opportunity to select the plan and add-ons. You won't need a home inspection to purchase a Choice Home Warranty.
However, your coverage excludes pre-existing issues with your systems. There is a 30-day waiting period before you can file a claim, but the waiting period can be bypassed if you show proof of a current home warranty plan through a different provider. The waiting period only applies if you have a lapse in home warranty coverage.
When a covered system breaks or stops working, you can file a claim with Choice Home Warranty. They'll respond to your claim within four hours and send a repair technician to fix the issue.
The repair technician will come to your home, inspect the system, identify the problem and determine how to fix it. You must pay a service call fee to the technician. The technician will fix or replace your system, depending on the nature of the problem and the cost of the repair.
Choice Home Warranty also provides a 90-day guarantee on parts and a 60-day guarantee on labor. If your system fails within these time frames after repairs have been made, you can make another service call, and Choice Home Warranty will waive the $85 service fee.
How is Choice Home Warranty rated?
Choice Home Warranty ratings are scarce. As mentioned, there are no ratings from AM Best or S&P Global Ratings, but there are many mixed customer ratings and reviews.
How to cancel Choice Home Warranty?
Choice Home Warranty plans generally come with a one-year contract, but you can cancel your plan at any time.
For a Choice Home Warranty cancellation, call the customer service line at 888-373-7924. A customer service agent will close your account over the phone, and you'll receive a confirmation email when the transaction is complete.
During this call, the agent will ask why you're canceling, and you may incur some fees. The first fee is a $50 cancellation fee, which applies if you cancel your plan during the term of your contract.
Choice Home Warranty may also charge additional fees based on the length of time you've had the service agreement and any service repairs you received.
How We Evaluated Choice Home Warranty
When reviewing Choice Home Warranty, we examined customer reviews and agency ratings. We also reviewed the plans Choice Home Warranty offers, how its warranties work and its pricing model.
Summary of Money's Choice Home Warranty review
We found that this company offers affordable home warranty plans that cover most typical household appliances and systems.
Choice Home Warranty provides excellent customer service but may not always honor claims according to its consumer contract. Overall, this company offers a fair product for a good price.